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User profile for user: Ethanol117
Ethanol117 Author
User level: Level1 4 points
My computer works but my iPad doesn't. The app store works but I can't download anything. If I try to use the browser on anything I get a certificate problem for websites like google or bing. All my apps are offline. Please help
Posted on May 9, 2022 9:56 PM
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User profile for user: LotusPilot
LotusPilot
Community+ 2024 User level: Level10 280,292 points
Posted on May 10, 2022 1:25 AM
Are you attempting to access internet resources from an Enterprise (Business) network or Educational establishment? If so, network security measures might be intercepting SSL communication for deep-packet inspection - and in so doing the SSL trust-chain is broken. In this situation, you’ll need to seek assistance from your Network Security Team.
Otherwise, try connecting to a different WiFi network - perhaps of a neighbour or friend - and try again. If you are able to download material that was previously not possible, then you have demonstrated that the problem lies with your WiFi network. However, should the problem persist, the iPad may be the issue.
Armed with the results of this test, it will be possible to provide more targeted debug assistance.
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User profile for user: LotusPilot
LotusPilot
Community+ 2024 User level: Level10 280,292 points
May 10, 2022 1:25 AM in response to Ethanol117
Are you attempting to access internet resources from an Enterprise (Business) network or Educational establishment? If so, network security measures might be intercepting SSL communication for deep-packet inspection - and in so doing the SSL trust-chain is broken. In this situation, you’ll need to seek assistance from your Network Security Team.
Otherwise, try connecting to a different WiFi network - perhaps of a neighbour or friend - and try again. If you are able to download material that was previously not possible, then you have demonstrated that the problem lies with your WiFi network. However, should the problem persist, the iPad may be the issue.
Armed with the results of this test, it will be possible to provide more targeted debug assistance.
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User profile for user: TheLittles
TheLittles
User level: Level10 192,121 points
May 9, 2022 10:16 PM in response to Ethanol117
Ethanol117 Said:
"iPad connected to Wifi but all apps don't work: My computer works but my iPad doesn't. The app store works but I can't download anything. If I try to use the browser on anything I get a certificate problem for websites like google or bing. All my apps are offline. Please help"
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Troubleshooting iPad Updating:
Use a Computer to Update. Read My User Tip:Making Use of a Computer for Updating an iOS Device -User Tip
Important:Be certain to createBackup your iPadprior to this update. That way, you can have something torestore your iPadfrom the backup, should anything go wrong afterwards.
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User profile for user: Tesserax
Tesserax
User level: Level10 148,251 points
May 9, 2022 10:25 PM in response to Ethanol117
Ok, 15.4.1 is currently the latest version of iPadOS ... so, at this time, there are no updates for it.
On the other hand, if I'm understanding you, your iPad has is now experiencing these network issues since the update to 15.4.1 ... but was not having these issues with the prior build ... correct?
If so, which of the following best describe what you are seeing:
- The iPad cannot successfully access the local Wi-Fi network?
- The iPad can connect to the local Wi-Fi network?
- The iPad can connect to the local Wi-Fi network, but cannot gain access to the Internet?
- The iPad can gain access to the Internet, but is not successful with all the sites you try to visit?
Finally, what have you tried, so far yourself, to resolve this issue?
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User profile for user: Tesserax
Tesserax
User level: Level10 148,251 points
May 9, 2022 9:59 PM in response to Ethanol117
Which exact model is your iPad and what version of iPadOS is it running?
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User profile for user: Ethanol117
Ethanol117 Author
User level: Level1 4 points
User profile for user: Ethanol117
Ethanol117 Author
User level: Level1 4 points
May 9, 2022 10:07 PM in response to Tesserax
I can't update it either way because it says unable to check for updates.
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User profile for user: Tesserax
Tesserax
User level: Level10 148,251 points
May 9, 2022 10:17 PM in response to Ethanol117
Just to be sure. It is currently running iPadOS 15.4.1 or you want to update it to that version? When attempting to access the Apple App Store on this iPad do you get any error messages?
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User profile for user: Ethanol117
Ethanol117 Author
User level: Level1 4 points
May 9, 2022 10:18 PM in response to Tesserax
My iPad is currently 15.4.1 When I go to software update I get network issues.
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User profile for user: Ethanol117
Ethanol117 Author
User level: Level1 4 points
May 9, 2022 10:50 PM in response to Tesserax
I tried all of those none worked but I messed with the time and it worked
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iPad connected to Wifi but all apps don't work