i received a warning my ipad is infected … (2024)

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User profile for user: Vlort

Vlort Author

User level: Level1

19 points

Hernsec virus warning

Posted on May 15, 2017 4:58 AM

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User profile for user: King_Penguin

King_Penguin

User level: Level10

334,138 points

Posted on May 15, 2017 8:50 AM

It's a scam, I'm not aware of any viruses that affect iOS devices (unless you've jailbroken it)

Assuming that this is in Safari as you don't give any information, clear its cache via Settings > Safari > Clear History And Website Data

Close Safari via the iPad’s taskbar : Force an app to close on your iPhone, iPad, or iPod touch - Apple Support

And do a soft-reset/reboot of the iPad : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the ‘slide to power off’), after which the Apple logo should appear

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User profile for user: King_Penguin

King_Penguin

User level: Level10

334,138 points

May 15, 2017 8:50 AM in response to Vlort

It's a scam, I'm not aware of any viruses that affect iOS devices (unless you've jailbroken it)

Assuming that this is in Safari as you don't give any information, clear its cache via Settings > Safari > Clear History And Website Data

Close Safari via the iPad’s taskbar : Force an app to close on your iPhone, iPad, or iPod touch - Apple Support

And do a soft-reset/reboot of the iPad : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the ‘slide to power off’), after which the Apple logo should appear

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User profile for user: Skydiver119

Skydiver119

User level: Level9

53,393 points

May 15, 2017 6:41 AM in response to Vlort

And, unfortunately, these scams run rampant. If you were on a PC or possibly Mac you would be at risk of being infected. Like the others suggested, close the window and clear away your history. And if that was a malicious ad from a site, I'd avoid that site. ALthough, to be fair, many sites don't even know what their ad providers are serving up.

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User profile for user: pgdnetta1

pgdnetta1

User level: Level1

4 points

Jun 28, 2017 3:48 PM in response to King_Penguin

What about with a MacBook Air, running Sierra 10.12.5? I got the same kind of warning with a pop up "running" a scan on my mac and then an Apple support-like screen saying my mac was infected and would be blocked. I did the delete web data thing in safari, but it came back. I then found an app it loaded called "Macscan" or something, and I deleted that. The pop-ups haven't come back, but I'm still concerned. Should I be? Thanks.

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User profile for user: chrislghln29

chrislghln29

User level: Level1

4 points

Aug 30, 2017 12:49 PM in response to Vlort

I received the same thing on my phone. I received something earlier this week on my iphone 7 while surfing on safari. It was about apple security. And it was a page not like a notification. Then today i received a pop up while on the facebook app saying that my phone was infected with a virus. but was only visible while on the app. i am not sure if this is a coincident or i actually have a virus. So before i do the master erase and reset everything. I was just curious on what i should do. i have already deleted and reinstalled the facebook app and erased my browsing history from safari.

thanks for any help

show

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User profile for user: Skydiver119

Skydiver119

User level: Level9

53,393 points

Aug 30, 2017 2:08 PM in response to chrislghln29

These are all scams.

FOrce quit the app by double tapping the home button and flicking the preview up and off the screen to close it.

Then single tap the home button to exit the mode

Go into your settings and safari and delete your history

then give your device a reboot by holding down the sleep and home keys for 20 - 30 seconds or so. (the reboot is a bit different on iPhones, I believe it's the sleep button and a volume button)

If it persists on facebook, find another app. There are third party facebook apps or I use safari to access it.

User profile for user: HuanHolio-08

HuanHolio-08

User level: Level1

4 points

Sep 29, 2017 11:55 AM in response to Meetdave910

Unfortunately, your statements are incorrect. To correct this misinformation, please read this article (3-16-16) and the linked reports, stating that iOS on non-jailbroken devices (iphone and ipad) was determined to be susceptible to malware attacks. Never assume your device is impenetrable, and stop perpetuating that rumor.

http://fortune.com/2016/03/16/malware-infect-apple-iphone-ipad/

BTW-I’m still looking for a way to remove fqtag from my iOS devices, so any help would be greatly appreciated.

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User profile for user: imjustsaying...

imjustsaying...

User level: Level1

4 points

Sep 29, 2017 6:09 PM in response to HuanHolio-08

Try reading your article more carefully - while these are “technically” not jailbroken devices, they are certainly NOT “unmodified” - when you try to sideload apps on your device you ALWAYS run a greater risk of infection.

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User profile for user: imjustsaying...

imjustsaying...

User level: Level1

4 points

Sep 29, 2017 6:15 PM in response to Vlort

It is not generally necessary to reset Safari. These are almost certainly javascript hijacks. The easiest way to deal with them is to completely close the browser, go to Settings-Safari-Advanced and turn off javascript. Then you can open Safari and close the page and then re-enable javascript.

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User profile for user: Huan_Holio

Huan_Holio

User level: Level1

4 points

Oct 2, 2017 6:52 AM in response to imjustsaying...

Thanks for the suggestion, but your assertion without defining your technical “terms” is misleading and unhelpful. I provided a link to the article so users could read it themselves, and see that a non-jailbroken iOS device is not impenetrable, which is exactly what the article says. It also says:

“While the attack requires a user’s PC to be infected by malware first, after that, the infection of iOS devices is completed in the background without the user’s awareness.“

To imply that a user has modified their device by plugging it into their computer is wrong. Most users have done this, and they would not consider this a modification. Because of the original misinformation, they would naturally assume this is safe and not some form of “modification” or “sideloading.” While your use of subjective definitions of technical terms might benefit some, it’s unlikely to be anyone other than yourself. I suggest you keep those things private and stop misleading users.

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User profile for user: Meetdave910

Meetdave910

User level: Level1

4 points

May 15, 2017 5:06 AM in response to Vlort

Virus can't enter any apple device unless it is jail break

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User profile for user: Briansyddall

Briansyddall

User level: Level7

25,515 points

May 15, 2017 8:18 AM in response to Vlort

Hi

Scam go to settings -Safari delete history and data.

Cheers

Brian

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User profile for user: Skydiver119

Skydiver119

User level: Level9

53,393 points

Jun 28, 2017 4:04 PM in response to pgdnetta1

is a malicious popup/ad and a scam.

Never call any numbers on these things.

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i received a warning my ipad is infected w/viruses & seriously damaged. it says do not close window or i will be blocked. what do i do??

i received a warning my ipad is infected … (2024)

FAQs

Is the virus warning on my iPad real? ›

iPadOS and Viruses

If you visit a website and see a message claiming your device is infected by a virus, exit the site immediately. These pop-up messages are scams designed to scare you into installing malware under the pretense of enhancing your device's security.

How do I get rid of virus warning pop-ups on my iPad? ›

If you start seeing fake security alerts and pop-up scams on your Apple devices, follow the steps below to remove them.
  1. Scan your Apple device for malware. ...
  2. Delete potentially unwanted programs (PUPs) ...
  3. Remove suspicious browser extensions. ...
  4. Check website permission settings. ...
  5. Clear your browser cookies, cache, and other data.
Jan 24, 2024

How do you fix an infected iPad? ›

How to Remove Malicious Software from iPhone or iPad?
  1. Restart Your Device. ...
  2. Clear Cache and the History of Your Browser. ...
  3. Restore a Specific Backup Version of Your iOS. ...
  4. Reset your iPhone or iPad. ...
  5. Install a Powerful Security Software on your Device. ...
  6. Avoid Jailbreaking Your Apple Device. ...
  7. Keep Your System and Apps Updated.
Oct 24, 2023

Is the Apple Defender security warning real? ›

If Apple security alerts pop up on your device, don't worry. It looks scary, but it's completely fake and your Apple devices are likely fine.

What are signs of a virus on your iPad? ›

How can you tell if your iPad has a virus? If you see a page that says your iPad has a virus, are encountering numerous pop-up ads, or your device is glitching, crashing, or acting slow, it might be infected with malware.

Does updating your iPad get rid of viruses? ›

By keeping your iPhone or iPad updated, you can protect it from — or even remove — viruses and malware. For example, if you update iOS and see that it removed an app from your device, it could mean that your phone detected a malware infection and removed it.

Can I scan my iPad for malware? ›

Likewise, while there's no such thing as a true iPad virus scan, thorough device maintenance is important.

Are Apple security alert hackers watching you? ›

Yes, the Apple Security Warning is fake. It is created to trick you into providing your personal and financial information for the cybercriminals.

Do iPads need antivirus? ›

Cyberattacks are becoming more sophisticated and can take various forms, from malware to phishing attempts. Therefore, having reliable antivirus protection on an Apple iPad isn't just a luxury; it's a crucial step in protecting personal data and the device's integrity. This is equally true for company devices.

How do I disinfect my iPad? ›

Manufacturers state that you should NOT spray your devices -- either Apple or Android -- with an aerosol disinfectant like Lysol. Also, you should use a lint-free cloth to wipe your device rather than using paper towels.

Can a virus destroy an iPad? ›

While virtually no known viruses can infect an iPad, other types of cyber threats exist. Here are a few common security threats that you should be aware of to protect your iPad. Malware is any malicious piece of software that's built to damage, disrupt, or gain unauthorized access to a system.

How do I clean out my iPad? ›

The two most common solutions to clear storage space on your iPad is to delete photos/videos from your photo library or to uninstall apps. Before you delete anything though, make sure that you know how to backup the files you would like to keep. For example, you can keep a backup of your photo library on iCloud.

Is the Apple security warning on my iPad real? ›

Is the Apple security alert a scam? If an Apple security alert appears as a pop-up in a web browser, the answer is always yes. It's a scam. These phony alerts are a type of social engineering attack designed to trick you into giving away information or downloading malware.

Does Apple automatically have virus protection? ›

macOS includes built-in antivirus technology called XProtect for the signature-based detection and removal of malware.

How can you tell if you have malware on an Apple? ›

Signs your Mac may be infected by viruses or malware
  1. Your Mac is operating more slowly than usual. ...
  2. Your browser has a new homepage or extensions you haven't added. ...
  3. You notice many more ads or pop-ups than usual. ...
  4. You receive security alerts even without scanning your Mac. ...
  5. Your contacts receive spam from your accounts.

Do you need virus protection on an iPad? ›

Do you need antivirus for iPad? As with iPhones, viruses aren't a major threat to iPads. But no device or operating system is completely secure by default. Just like with any other device, there are other security threats than virus on iPad.

How do I know if an Apple alert is real? ›

Apple threat notifications will never ask you to click any links, open files, install apps or profiles, or provide your Apple ID password or verification code by email or on the phone. To verify that an Apple threat notification is genuine, sign in to appleid.apple.com.

How do I run a security scan on my iPad? ›

Step-by-Step Guide to Effectively Running an Antivirus Scan on Your iPad
  1. Step 1: Install Antivirus Software. ...
  2. Step 2: Set up the Antivirus Software. ...
  3. Step 3: Run the Antivirus Scan. ...
  4. Step 4: Analyze Scan Results. ...
  5. Step 5: Take Action on Detected Threats.

Does Apple have a virus scan? ›

macOS includes built-in antivirus technology called XProtect for the signature-based detection and removal of malware.

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