As the complexity of the communications industry continues to grow, we understand that you require increased professional training and training-related services to meet your business objectives. Today’s increasingly powerful and cost-efficient speech and voice automation solutions require specialized training in development, implementation deployment, and administration.
Concentrix meets your training needs by providing courses that span all levels of expertise and job function – from contact center managers to directors, from programmers and developers to executives. No matter what your design or development expertise, Concentrix has classes to enhance and grow your knowledge level.
Concentrix Courses
Courses are offered in a classroom, as a webinar, or as e-learning modules. Courses cover product fundamentals including architecture, features, functionality, technologies, and techniques, as well as hands-on programming, configuration, integration, and troubleshooting.
Course registration is available by contacting Christine Juhas at (972) 454-8229 or email [emailprotected].
Learning Center Location
Concentrix Learning Center – Dallas, Texas
17787 Waterview Pkwy
Dallas, TX 7525-8016, US
Frequently Asked Questions
Q. How do I contact the Concentrix Learning Center?
You may contact the Concentrix Learning Center at the following:
Telephone: (972) 454-8229
Email: [emailprotected]
Fax: (972) 454-8098
Q. How do I register for a course?
To begin the course enrollment process contactthe Learning Center by telephone or email. Once your enrollment is received, you will be contacted by the Training Coordinator to finalize your enrollment and tuition payment.
Q. How will I know if I am registered for a course?
You will receive a course confirmation email from the Training Coordinator within 3 to 5 business days upon receipt of your Enrollment Form. If you have not received your confirmation notice within this time, please contact us at [emailprotected].
Q. Can courses be delivered at my company site?
Yes, the Concentrix Learning Center can deliver training at your site. For more information contact us at [emailprotected]or call us at: (972) 454-8229.
Q. How can I pay for the course?
You will receive a tuition quote in your course confirmation email. This tuition quote must be signed and returned prior to your course start date. You will then receive an invoice for your training tuition. Payment methods are check or purchase order.
Q. Where do I fax the Purchase Order?
Please fax a copy of your Purchase Order to the Concentrix Learning Center at (972) 454-8098.
Q. Where do I send a tuition payment check?
Please send your check to:
Concentrix
Attn: Michelle Campbell
17787 Waterview Parkway
Suite 300
Dallas, Texas 75252
Q. What is your course cancellation policy?
We often have waiting lists for our scheduled classes, so if you need to cancel, please do so as early as possible. Please contact us if you need to substitute your attendance with another participant from your organization.
| If cancellation occurs … | You are charged … |
| Up to 10 working days before course start date: | No charge |
| One to nine working days before course start date: | 50% of course fee |
| On the actual course start date or after: | 100% of course fee |
Course dates are subject to change/rescheduling if enrollment minimums are not met. If the start date of your course changes, you will be notified at least two weeks prior to the original course start date. We recommend that you not book non-refundable airline reservations during this time period.
Q. How do I cancel or reschedule a course?
Course rescheduling is available by telephone or email. Please contact the Concentrix Learning Center at one of the following:
Telephone:(972) 454-8229
Email: [emailprotected]
Q. What is your no show policy?
All registered and confirmed students who do not attend a class are liable for the full tuition fee and will be billed accordingly.
Classroom Instruction
Our hands-on training philosophy incorporates fully interactive real-world scenarios to help you learn and master the key aspects of telephony and voice automation technologies. Quality instruction and classrooms outfitted with leading edge equipment give you the professional hands-on training that ensures a successful transfer of the knowledge and skill sets needed to effectively use Concentrix products and solutions.
Course Registration
Course registration is available by contacting Christine Juhas at 972-454-8229 or email [emailprotected]. Once your enrollment request is received, you will be contacted by the Training Coordinator to finalize your enrollment and tuition payment.
Scheduled Classes
No scheduled sessions.
On-Request Classes
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
CRI-118: Advanced Interaction Composer Application Development
This three-day course promotes advanced concepts, accessing backend data through a host system, DTMF menu processing, single collection using JavaScript files, dynamic grammars, calling an out-dial application utilizing the Advanced Notification Gateway (ANG) software, and using JAVA API’s within IC applications.
Course Information
Course CRI-118 – Advanced Interaction Composer Application Development
Tuition: $1,800 per person
Duration: 3 days
Course description This three-day course promotes advanced concepts, accessing backend data through a host system, DTMF menu processing, single collection using JavaScript files, dynamic grammars, calling an out-dial application utilizing the Advanced Notification Gateway (ANG) software, and using JAVA API’s within IC applications.
Objectives
• Implement single item collection with the Custom Collect Component.
• Code a DTMF menu.
• Create and code an IC Library to access a database.
• Utilize a Java Script function and Java Server Page to create a dynamic grammar.
• Send an out-dial notification request using ANG.
• Code host processing using host components.
• Utilize a Java API via IC Script component.
• Explain the function of the Data Communication Engine.
• Pass data between a call control diagram and voice diagram using the Universal Data Storage library
• Call Voice diagrams using Interaction Composer.
• Access external pre-recorded messages.
• Utilize event logging and goal logging.
Audience: This course is intended for application programmers responsible for developing and maintaining voice applications using Interaction Composer 4.x
Prerequisites: Completion of the Interaction Composer Application Development Course.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].[/ultimate_exp_section]CRI-121: EVIP Application Builder
This five-day course is intended for programmers responsible for implementing voice and speech applications using Application Builder. This class provides an introduction to the EVIP software platform including Application Builder, Workforce Administrator, EVIP Application Server, and promotes fundamental programming skills while developing an application within Application Builder. This class is taught using VoIP setup with an optional discussion on PSTN setup.
Course Information
Course CRI-121 – EVIP Application Builder
Tuition: $3000.00 per person
Duration: 5 days
Course description This five-day course is intended for programmers responsible for implementing voice and speech applications using Application Builder. This class provides an introduction to the EVIP software platform including Application Builder, Workforce Administrator, EVIP Application Server, and promotes fundamental programming skills while developing an application within Application Builder. This class is taught using VoIP setup with an optional discussion on PSTN setup.
Objectives
• Describe the components of the EVIP software platform and how you can employ these to provide business solutions.
• Develop Application Objects using Application Builder and the applicable Phone, Database, and web training steps.
• Use the EVIP Application Builder to read application steps and the interactive debugger to debug an application.
• Apply the concepts of subroutines and callable application objects to maximize efficiency of application development and resource utilization.
• Apply advanced error handling techniques for robust application design.
• Describe the EVIP software platform architecture and runtime scheduling tools.
• Use the Configuration Editor to create and manage resources and resource groups.
• Provide overview of how the EVIP software platform uses terminal emulation to retrieve data from various host systems.
• Provide an overview of how to use FAX features in EVIP software platform.
• Dynamically present lists of data on a web page.
Audience: This course is intended for programmers responsible for creating and/or supporting a speech or voice application using the EVIP platform.
Prerequisites
• Experience with Windows operating systems.
• Familiarity with IVR Systems.
• Familiarity with Graphical User Interfaces.
• One year programming experience in a computer language such as Java, C, C++, C#, Visual Basic, or COBOL.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].[/ultimate_exp_section]CRI-099: Application View for Media Servers
This one-day course is designed to provide an overview of the architecture of the system. Report generation, scheduling and delivery procedures will be covered.
Course Information
Course CRI-099 – Application View for Media Servers
Tuition: $600 per person
Duration: 1 day
Course description This one-day course is designed to provide an overview of the architecture of the system. Report generation, scheduling and delivery procedures will be covered.
Objectives
• State the purpose of the Application View reporting package.
• Describe the system architecture associated with Application View.
• Describe the log files created by Application View.
• Discuss how client information is maintained when communications with the Application View server is lost.
• Discuss the Control Center Application View interface.
• Discuss Application View reports to include: report types, report configuration, report scheduling, report delivery and report interpretation.
Audience: This course is intended for personnel who are responsible for the generation and distribution of reports on a Concentrix Intelligent Virtual Assistant Portal using the Application View product.
Prerequisites
• Basic Windows 2012 navigation skills
• Familiarity with Control Center
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].[/ultimate_exp_section]CRI-120: EVIP System Administration
This three-day course provides an introduction to EVIP. The course provides detailed instruction for the use of the Workforce Administrator GUI, System Configuration Editor, Control Center, log viewing and reports. Various subsystems such as Telephony, Database and Host Terminal are covered along with introductions to other subsystems such as DLL, COM and NT. This class is taught using VoIP setup with an optional discussion on PSTN setup.
Course Information
Course CRI-120 – EVIP System Administration
Tuition: $1,800 per person
Duration: 3 days
Course description This three-day course provides an introduction to EVIP. The course provides detailed instruction for the use of the Workforce Administrator GUI, System Configuration Editor, Control Center, log viewing and reports. Various subsystems such as Telephony, Database and Host Terminal are covered along with introductions to other subsystems such as DLL, COM and NT. This class is taught using VoIP setup with an optional discussion on PSTN setup.
Objectives
• Describe the EVIP software platform and the supporting System Administration Tools.
• Use EVIP Administrator to manage one or more system nodes.
• Use the Configuration Editor to create and manage resources and resource groups.
• Use Control Center and other tools to support and monitor an EVIP production system.
• Describe the EVIP system architecture, including how runtime resources are shared and managed, how applications are launched, and how system resources are allocated.
• Move applications in and out of production.
• Schedule and run reports.
• Describe connectivity to front-end channels and back-end data systems.
• Learn various command line utilities to help manage an EVIP system.
Audience: This course is intended for personnel who monitor and manage EVIP systems.
Prerequisites
• Basic Windows operating system navigation skills.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].[/ultimate_exp_section]CRI-098: Intelligent Virtual Assistant Portal Administration
This three-day course provides an introduction to the Intelligent Virtual Assistant Portal system. An environmental overview will be presented. Control Center will be used to perform most administrative and operational tasks. The Control Center Alert and Manage features will also be discussed.
Course Information
Course CRI-098 – Intelligent Virtual Assistant Portal Administration
Tuition: $1,800 per person
Duration: 3 days
Course description This three-day course provides an introduction to the Intelligent Virtual Assistant Portal system. An environmental overview will be presented. Control Center will be used to perform most administrative and operational tasks. The Control Center Alert and Manage features will also be discussed.
Objectives
• Identify the key components of a Concentrix Virtual Assistant Portal environment.
• Modify and change applications on the Media Server.
• Update, export and deploy audio.war files
• Identify the main Media Server log files.
• Use Control Center to manage and monitor Media Servers 6.x.
• Use IVP utilities to verify Media Server functionality.
• Verify Tomcat, speech recognition and text-to-speech server functionality.
• Use Control Center to display Media Server alarms and deploy .WAR files to Media Servers using the Deploy product.
• Explain the actions taken by RealCare after a customer reports a problem.
• Use Control Center to administer State Control Engine applications.
• Collect and examine State Control log files.
• Use Install Verification Application to test ASR, TTS, Database, Advanced Notification Gateway (ANG) and Data Communications Engine (DCE) connectivity.
Audience: This course is intended for personnel who monitor and manage Concentrix Intelligent Virtual Assistant Portal systems using a Media Server platform. Application programmers, resellers and project leaders will also benefit from the course.
Prerequisites
• Basic Windows 2012 Server navigation skills.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].[/ultimate_exp_section]CRI-114: Interaction Composer Application Development
This five-day course is intended for programmers responsible for implementing Interaction Composer (IC) projects. The course material covers single-item speech collection and error processing, GRXML grammar creation using Grammar Builder, use of business hours and translate table files, database and web service access, a notification request utilizing the Advanced Notification Gateway (ANG), Media Server, and Control Center software. The class will complete one speech recognition application as a group and then each student will complete an individual speech application from a specification document.
Course Information
Course CRI-114 – Interaction Composer Application Development
Tuition: $3,000 per person
Duration: 5 days
Course description This five-day course is intended for programmers responsible for implementing Interaction Composer (IC) projects. The course material covers single-item speech collection and error processing, GRXML grammar creation using Grammar Builder, use of business hours and translate table files, database and web service access, a notification request utilizing the Advanced Notification Gateway (ANG), Media Server, and Control Center software. The class will complete one speech recognition application as a group and then each student will complete an individual speech application from a specification document.
Objectives
• Identify the key components of the Intelligent Virtual Assistant Portal 11.0 environment.
• Use Control Center to route applications to the Media Server.
• Describe the startup procedure for the Media Server.
• Create and execute simple call control, process and voice projects using Interaction Composer Studio.
• Utilize text-to-speech and pre-recorded ISAY messages.
• Send an email notification request using Advanced Notification Gateway.
• Implement single item collection with the Collect Component.
• Describe error processing.
• Create .grxml format grammars.
• Utilize business hours and translate table files.
• Access backend data from a database and web service using a library and subroutine.
• Deploy and troubleshoot applications in Runtime.
Audience: This course is intended to introduce students to Interaction Composer 4.x an Eclipse-based tool that is used for creating standards-based, dynamic, server-side solutions for the Concentrix Intelligent Virtual Assistant Portal 11.
Prerequisites
• Familiarity with voice automation solutions.
• Basic understanding of Windows 2012 Server operating system.
• One year programming experience in a language such as JAVA, JavaScript or ECMAScript, JSP, etc.
• Completion of the IVP Grammars E-Learning course.
• Familiarity with Eclipse IDE is a plus.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].[/ultimate_exp_section]CRI-113: InVision Studio for VoiceXML Development
This five-day course is intended for programmers responsible for implementing InVision Studio VoiceXML projects. The course material covers single-item speech collection and error processing, GRXML grammar creation using Grammar Builder, basics of VoiceXML, use of JavaScript files, Java Server pages for testing, Convergys Media Server with the Control Center software. The class will complete one touch tone and one speech recognition application as a group and then each student will complete an individual speech application from a completed design.
Course Information
Course CRI-113 – InVision Studio for VoiceXML Development
Tuition: $3000.00 per person
Duration: 5 days
Course description This five-day course is intended for programmers responsible for implementing InVision Studio VoiceXML projects. The course material covers single-item speech collection and error processing, GRXML grammar creation using Grammar Builder, basics of VoiceXML, use of JavaScript files, Java Server pages for testing, Concentrix Media Server with the Control Center software. The class will complete one touch tone and one speech recognition application as a group and then each student will complete an individual speech application from a completed design.
Objectives
• Identify the key components of the Concentrix Intelligent Virtual Assistant Portal environment.
• Use Control Center to route applications to the Media Server.
• Describe the startup procedure for the Media Server.
• Create and execute simple VoiceXML touch tone and speech projects using InVision Studio.
• Utilize text-to-speech and pre-recorded ISAY messages.
• Discuss programming of speech universals and shortcuts.
• Implement single item collection with the Speech Item form.
• Describe default and inline error processing.
• Create .grxml format grammars.
• Utilize JavaScript functions.
• Test applications using Voice Over IP (VOIP).
Audience:InVision Studio tool who will be responsible for creating and/or supporting a VoiceXML speech project. This course uses the Nuance 10.0 speech recognition system.
Prerequisites
• Familiarity with IVR Systems.
• One year programming experience in web applications (html, asp, aspx, java, etc.).
• Basic Windows 2012 server experience.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
CRI-121: Interaction Composer Natural Language Understanding Application Development
This three-day course is intended for programmers implementing Conversation Applications using Interaction Composer and Google Dialogflow for Natural Language Understanding (NLU). Students will create a conversational application for both voice and text, utilizing components unique to Conversation Applications. Students will integrate with the SMS provider Twilio. Students will debug their projects in both voice, web chat, and SMS using their smartphone. The course presentation will be a mixture of lecture and demonstrations. Students are given programming assignments throughout the day.
Course Information
CRI-121: Interaction Composer Natural Language Understanding Application Development
Tuition: $1,800 per person
Duration: 3 days – 7.5 hours a day
Course description: This three-day course is intended for programmers implementing Conversation Applications using Interaction Composer and Google Dialogflow for Natural Language Understanding (NLU). Students will create a conversational application for both voice and text, utilizing components unique to Conversation Applications. Students will integrate with the SMS provider Twilio. Students will debug their projects in both voice, web chat, and SMS using their smartphone. The course presentation will be a mixture of lecture and demonstrations. Students are given programming assignments throughout the day.
Objectives
- Explain Entities and Intents as they relate to Natural Language Understanding (NLU).
- Create a simple NLU project which utilizes Google Dialogflow for the speech and textual recognition, Media Server for telephony, and Nuance Text to Speech.
- Integrate with Google Dialogflow and Twilio.
- Deploy and troubleshoot the application in Runtime on the Learning Centers Media Servers using a smartphone to test voice, web chat, and SMS
Audience: This fast-paced course is intended for application programmers responsible for developing and maintaining Natural Language Understanding (NLU) voice and text applications using Interaction Composer 4.x and Google Dialogflow.
Prerequisites
- Completion of the Interaction Composer Application Development course or 1 year Interaction Composer programming and debugging experience
- Smartphone for making test calls
- Google account
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].[/ultimate_exp_section]E-Learning
Our E-Learning courses provide the most up-to-date and on demand interactive learning, set at your pace. These modules are based on specific topics found in the Intelligent Voice Portal solution. Our interactive e-Learning modules include explanation, demonstrative and interactive simulations. Once purchased and started, you’ll have two weeks to complete the course. The E-Learning offerings are listed below.
Course Registration
Course registration is available by contacting Christine Juhas at 972-454-8229 or email [emailprotected].Once your enrollment request is received, you will be contacted by the Training Coordinator to finalize your enrollment and tuition payment.EL-007: Intelligent Data Portal
This E-Learning promotes fundamental concepts on the Intelligent Data Portal on uploading and downloading audio and configuration files. Demonstrations and explanations of how to use editors to create or modify surveys, modify business hours and translate table configuration files used in the application will be presented. In addition, demonstrations of the navigation of Intelligent Data Portal, which includes how to create, copy, paste, move, and delete files and folders.
Course Information
Course EL-007 – Intelligent Data Portal
Tuition: $200 per person
Duration: 50 to 60 minutes
Course description This E-Learning promotes fundamental concepts on the Intelligent Data Portal on uploading and downloading audio and configuration files. Demonstrations and explanations of how to use editors to create or modify surveys, modify business hours and translate table configuration files used in the application will be presented. In addition, demonstrations of the navigation of Intelligent Data Portal, which includes how to create, copy, paste, move, and delete files and folders.
Objectives
• Download and upload a file or folder.
• Zip and unzip a file.
• Copy, paste, rename and delete a file or folder.
• Create a new folder.
• Utilize editors to manage surveys, translate tables and business hours files.
Audience: This course is intended for business owners responsible for maintaining voice applications allowing users to update frequently changing files themselves without requiring an application change.[/ultimate_exp_section]EL-006: Intelligent Voice Portal Grammars
This E-Learning will discuss simple list grammars and the Interaction Composer Studio or InVision Studio Grammar Builder tool will be demonstrated. Examples shown will follow the format for Nuance 9 speech recognition systems. Prior to taking this course you should be familiar with xml or Extensible Markup Language.
Course Information
Course EL-006 – Intelligent Voice Portal Grammars
Tuition: $200 per person
Duration: 50-60 minutes
Course description This E-Learning will discuss simple list grammars and the Interaction Composer Studio or InVision Studio Grammar Builder tool will be demonstrated. Examples shown will follow the format for Nuance 9 speech recognition systems. Prior to taking this course you should be familiar with xml or Extensible Markup Language.
Objectives
• Define speech recognition
• Explain the structure and parts of a simple list grammar
• Construct a simple list grammar using the ICS Grammar Builder[/ultimate_exp_section]EL-003: Interaction Composer Package and Deploy
This E-Learning course explains how to prepare an IC application project for runtime, package and deploy a project. A review of State Control logs created from IC applications. This course includes interactive simulations on updating a proploader.ccfg file and packaging a project. This course is based on Interaction Composer Studio 1.6 and above.
Course Information
Course EL-003 – Interaction Composer Package and Deploy
Tuition: $200 per person
Duration: 40 – 60 minutes
Course description This E-Learning course explains how to prepare an IC application project for runtime, package and deploy a project. A review of State Control logs created from IC applications. This course includes interactive simulations on updating a proploader.ccfg file and packaging a project. This course is based on Interaction Composer Studio 1.6 and above.
Objectives
• Explain the purpose of a proploader.ccfg file
• Create an IC application Web Archive (WAR) file
• Identify the directory structure of a deployed IC application on Tomcat
• Identify the State Control Logs[/ultimate_exp_section]
Webinars
Concentrix provides web based instruction and demonstration to help you learn and utilize our products. These courses are taught by experienced instructors and product experts. All courses provide product demonstration and explanation with some courses requiring assignments be completed prior to the next day’s instruction. Courses cover product fundamentals including programming, architecture, features, functionality, technologies, and techniques, as well as configuration, integration, and troubleshooting. These courses are available upon request.
Course Registration
Course registration is available by contacting Christine Juhas at 972-454-8229 or email [emailprotected]. Once your enrollment request is received, you will be contacted by the Training Coordinator to finalize your enrollment and tuition payment.
Scheduled Webinars
No scheduled sessions.
On-Request Webinars
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].WEB-001: Advanced Interaction Composer Application Development Webinar
This course is intended for application programmers responsible for developing and maintaining voice applications using Interaction Composer 4.x.
Course Information
Course WEB-001 – Advanced Interaction Composer Application Development Webinar
Tuition: $2,400 per student
Duration: 3 days – 7 1/2 hours a day
Course description This three-day webinar promotes advanced concepts, accessing backend data through a host system, DTMF menu processing, single collection using JavaScript files, dynamic grammars, call an out-dial application utilizing the Advanced Notification Gateway (ANG) software, import and use the Universal Data Storage library, and utilize JAVA API’s within IC applications. Students will then be given assignments to complete before the next day’s session. Some assignments will require students work on the Learning Centers Media Server at the end of the days lecture.
Objectives
• Implement single item collection with the Custom Collect Component.
• Code a DTMF menu.
• Create and code an IC Library to access a database.
• Create a dynamic grammar for use within a Collect Component.
• Send an out-dial notification request using ANG.
• Discuss Compare and Merge.
• Code host processing using host components.
• Utilize a Java API via IC Script component.
• Explain the function of the Data Communication Engine.
• Pass data between a call control diagram and voice diagram using the Universal Data Storage library.
• Call Voice diagrams using Interaction Composer.
• Access external pre-recorded messages.
• Utilize event logging and goal logging.
Audience: This 3-day webinar is intended for application programmers responsible for developing and maintaining voice applications using Interaction Composer 4.x.
Prerequisites: Completion of the Interaction Composer Application Development Course.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].[/ultimate_exp_section]WEB-003: Application View for Media Servers
This one-day course is designed to provide an overview of the architecture of the system. Report generation, scheduling and delivery procedures will be covered. The presentation will be a mixture of lecture and demonstrations. Hands on Lab Exercises will be performed on the Learning Center systems.
Course Information
Course WEB-003 – Application View for Media Servers
Tuition: $800
Duration: 1 day – 7.5 hours a day
Course description This one-day course is designed to provide an overview of the architecture of the system. Report generation, scheduling and delivery procedures will be covered. The presentation will be a mixture of lecture and demonstrations. Hands on Lab Exercises will be performed on the Learning Center systems.
Objectives
• State the purpose of the Application View reporting package.
• Describe the system architecture associated with Application View.
• Describe the log files created by Application View.
• Discuss how client information is maintained when communications with the Application View server is lost.
• Discuss the Control Center Application View interface.
• Discuss Application View reports to include: report types, report configuration, report scheduling, report delivery and report interpretation.
Audience: This course is intended for personnel who are responsible for the generation and distribution of reports on a Concentrix platform using the Application View product.
Prerequisites
• Basic Windows navigation skills.
• Control Center navigation skills.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-012: Business Analytics Basics Webinar
This 2 hour webinar is designed to provide an overview of the Business Analytics (BA) interface and navigation. A selection of key reports from each Operational and Business group will be presented, along with report generation, saving a report view, scheduling and delivery of reports. The presentation will be a mixture of lecture and demonstrations.
Course Information
Course WEB-012 – Business Analytics 1.2 Basics Webinar
Tuition: $200 per person
Duration: 2 hours
Course description: This 2 hour webinar is designed to provide an overview of the Business Analytics (BA) interface and navigation. A selection of key reports from each Operational and Business group will be presented, along with report generation, saving a report view, scheduling and delivery of reports. The presentation will be a mixture of lecture and demonstrations.
Objectives
• Navigate the Concentrix Business Analytics reporting system
• Generate a report and save as a report view
• Explain key standard business and operations reports
• Create report schedules and jobs
Audience: This course is intended for personnel who are responsible for the generation and distribution of reports using the Concentrix Business Analytics product.
Prerequisites
• Basic Windows navigation skills.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-011: Business Analytics IntroductionWebinar
This 2½ hour webinar is designed to provide an overview of the Business Analytics (BA) interface and navigation. A selection of key reports from each group will be presented, along with report generation, saving a report view, scheduling and delivery of reports. The presentation will be a mixture of lecture and demonstrations.
Course Information
Course WEB-011: Business Analytics 1.2 Introduction Webinar
Tuition: $250 per person
Duration: 2 1/2 hours
Course description: This 2½ hour webinar is designed to provide an overview of the Business Analytics (BA) interface and navigation. A selection of key reports from each group will be presented, along with report generation, saving a report view, scheduling and delivery of reports. The presentation will be a mixture of lecture and demonstrations.
Objectives
• Navigate the Concentrix Business Analytics reporting system
• Generate a report and save as a report view
• Explain key standard business, operations and detailed reports
• Create report schedules and jobs
Audience: This course is intended for personnel who are responsible for the generation and distribution of reports using the Concentrix Business Analytics product.
Prerequisites
• Basic Windows navigation skills.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-010: Intelligent Virtual Assistant Portal Administration Webinar
This three-day webinar provides an introduction to the Intelligent Virtual Assistant Portal system. An environmental overview will be presented. Control Center will be used to perform most administrative and operational tasks. The Control Center Alert and Manage features will also be discussed. The instructor will present approximately 4 hours of material each day. The presentation will be a mixture of lecture and demonstrations. Assignments will require students work on the Learning Centers Media Server at the end of the days lecture.
Course Information
Course WEB-010 – Intelligent Virtual Assistant Portal Administration Webinar
Tuition: $2,400 per student
Duration: 3 days – 7 1/2 hours a day
Course description: This three-day webinar provides an introduction to the Intelligent Virtual Assistant Portal system. An environmental overview will be presented. Control Center will be used to perform most administrative and operational tasks. The Control Center Alert and Manage features will also be discussed. The instructor will present approximately 4 hours of material each day. The presentation will be a mixture of lecture and demonstrations. Assignments will require students work on the Learning Centers Media Server at the end of the days lecture.
Objectives
• Identify the key components of a Concentrix Virtual Assistant Portal environment.
• Modify and change applications on the Media Server.
• Update, export and deploy audio.war files
• Identify the main Media Server log files.
•Use Control Center to manage and monitor Media Servers 6.x.
• Verify Tomcat, speech recognition and text-to-speech server functionality.
• Use Control Center to display Media Server alarms and deploy .WAR files to Media Servers using the Deploy product.
• Explain the actions taken by RealCare after a customer reports a problem.
• Use Control Center to administer State Control Engine applications.
• Collect and examine State Control log files.
• Use Install Verification Application to test ASR, TTS, Database, Advanced Notification Gateway (ANG) and Data Communications Engine (DCE) connectivity.
Audience: This course is intended for personnel who monitor and manage Concentrix Intelligent Virtual Assistant Portal systems using a Media Server platform. Application programmers, resellers and project leaders will also benefit from the course.
Prerequisites
• Experience with Windows 2012 server operating systems.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-009: Interaction Composer Application Development Webinar
This five-day fast paced webinar is intended for programmers responsible for implementing Interaction Composer (IC) projects. The course material covers single-item speech collection and error processing, GRXML grammar creation using Grammar Builder, use of business hours and translate table files, database and web service access, a notification request utilizing the Advanced Notification Gateway (ANG), Intelligent Virtual Assistant Portal Media Server, and Control Center software. The presentation will be a mixture of lecture and demonstrations. Students will then be given assignments to complete before the next day’s session. Some assignments will require students work on the Learning Centers Media Server at the end of the days lecture.
Course Information
Course WEB-009 – Interaction Composer Application Development Webinar
Tuition: $4,000 per student
Duration: 5 days – 7 1/2 hours a day
Course description: This five-day fast paced webinar is intended for programmers responsible for implementing Interaction Composer (IC) projects. The course material covers single-item speech collection and error processing, GRXML grammar creation using Grammar Builder, use of business hours and translate table files, database and web service access, a notification request utilizing the Advanced Notification Gateway (ANG), Intelligent Virtual Assistant Portal Media Server, and Control Center software. The presentation will be a mixture of lecture and demonstrations. Students will then be given assignments to complete before the next day’s session. Some assignments will require students work on the Learning Centers Media Server at the end of the days lecture.
Objectives
• Identify the key components of the Intelligent Virtual Assistant Portal environment.
• Use Control Center to route applications to the Media Server.
• Describe the startup procedure for the Media Server.
• Create and execute simple call control, process and voice projects using Interaction Composer.
• Utilize text-to-speech and pre-recorded ISAY messages.
• Send an email notification request using ANG.
• Implement single item collection with the Collect Component.
• Describe error processing.
• Create .grxml format grammars.
• Utilize business hours and translate table files.
• Access backend data from a database and web service using a library and subroutine.
• Deploy and troubleshoot instructor application in Runtime
Audience: This course is intended to introduce students to Interaction Composer 4.x, an Eclipse-based tool that is used for creating standards-based, dynamic, server-side solutions for multiple channels and modalities.
Prerequisites
• Familiarity with voice automation solutions.
• One year programming experience in a language such as JAVA, JavaScript or ECMAScript, JSP, etc.
• Basic understanding of Windows 2012 server operating system.
• Familiarity with Eclipse IDE is a plus.
• Completion of the IVP Grammars E-Learning course.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-013: Interaction Composer Visual Mode Application Development Webinar
This fast-paced course is intended for application programmers responsible for developing and maintaining voice and visual mode applications using Interaction Composer 4.x. This fast-paced course is intended for application programmers responsible for developing and maintaining voice and visual mode applications using Interaction Composer 4.x.
Course Information
Course WEB-013 – Interaction Composer Visual Mode Application Development Webinar
Tuition: $1,600 per student
Duration: 2 days – 7 1/2 hours a day
Course description: This two-day webinar covers modifying an existing voice application Collect components and other components to visual mode. Students will utilize pre-defined JSON files, Cascading Style Sheet and index.html to enhance the visual presentation. An explanation of Visual Mode Expression and Operators will also be presented. Students will integrate with an SMS provider to be viewed on their smartphone. Students will debug their projects using icviewer and Google Chrome. The webinar presentation will be a mixture of lecture and demonstrations. Students are given programming assignments to complete on their systems before the next day’s session.
Objectives
• Identify the key components of Visual Mode.
• Discuss Visual Mode Expressions and Operators.
• Modify an existing application for Visual Mode functionality.
• Utilize the Visual tab on a Collect component when enhancing an application.
• Use a Cascading Style Sheet and index.html to enhance visual presentation.
• Integrate with SMS provider for visual presentation.
• Deploy and troubleshoot applications in Runtime.
Audience: This fast-paced course is intended for application programmers responsible for developing and maintaining voice and visual mode applications using Interaction Composer 4.x
Prerequisites
• Completion of the Interaction Composer Application Development course or 1 year Interaction Composer programming and debugging experience
• Smartphone for making test calls
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-002: InVision Studio for VoiceXML Development Webinar
This five-day webinar is intended for programmers responsible for implementing InVision projects. The course material covers single-item speech collection and error processing, GRXML grammar creation using Grammar Builder, basics of VoiceXML, use of JavaScript files, Java Server pages for testing, Intervoice Media Server 6.0 with the Control Center software. The class will complete one touch tone, one speech recognition application. The presentation will be a mixture of lecture and demonstrations. Students will then be given assignments to complete before the next day’s session. Some assignments will require students work on the Learning Centers Media Server at the end of the days lecture.
Course Information
Course WEB-002 – InVision Studio for VoiceXML Development Webinar
Tuition: $4,000 per student
Duration: 5 days – 7 hours a day
Course description: This five-day webinar is intended for programmers responsible for implementing InVision projects. The course material covers single-item speech collection and error processing, GRXML grammar creation using Grammar Builder, basics of VoiceXML, use of JavaScript files, Java Server pages for testing, Concentrix Media Server 6.x with the Control Center software. The class will complete one touch tone, one speech recognition application. The presentation will be a mixture of lecture and demonstrations. Students will then be given assignments to complete before the next day’s session. Some assignments will require students work on the Learning Centers Media Server at the end of the days lecture.
Objectives
• Identify the key components of the Intelligent Virtual Assistant Portal environment.
• Use Control Center to route applications to the Media Server 6.x.
• Describe the startup procedure for the Media Server.
• Create and execute simple VoiceXML touch tone and speech projects using InVision Studio.
• Utilize text-to-speech and pre-recorded ISAY messages.
• Discuss programming of speech universals and shortcuts.
• Implement single item collection with the Speech Item form.
• Describe default and inline error processing.
• Create .grxml format grammars.
• Utilize JavaScript functions.
• Test instructor’s applications using Voice Over IP (VOIP).
Audience: This five-day webinar is intended for programmers new to the InVision Studio tool who will be responsible for creating and/or supporting a VoiceXML speech project. The course is not vendor-specific and applies to the Nuance 10.0 Speech Recognizer.
Prerequisites
• Familiarity with IVR Systems.
• Basic Windows 2012 server experience.
• One year programming experience in web applications (html, asp, aspx, java, etc.).
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-014: Business Analytics 2.0 Basics Webinar
This 2 hour webinar is designed to provide an overview of the Business Analytics (BA) interface and navigation. A selection of key reports from each Operational and Business group will be presented, along with report generation, saving a report view, scheduling and delivery of reports. The presentation will be a mixture of lecture and demonstrations.
Course Information
Course WEB-014 – Business Analytics 2.0 Basics Webinar
Tuition: $200 per person
Duration: 2 hours
Course description: This 2 hour webinar is designed to provide an overview of the Business Analytics (BA) interface and navigation. A selection of key reports from each Operational and Business group and Dashboards will be presented, along with report generation, saving a report view, scheduling and delivery of reports. The presentation will be a mixture of lecture and demonstrations.
Objectives
• Navigate the Concentrix Business Analytics reporting system
• Generate a report and save as a report view
• Explain key standard Dashboards, Business and Operations reports
• Describe Chart and List filtering
• Create report schedules and jobs
Audience: This course is intended for personnel who are responsible for the generation and distribution of reports using the Concentrix Business Analytics product.
Prerequisites
• Basic Windows navigation skills.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-015: Business Analytics 2.0 IntroductionWebinar
This 2½ hour webinar is designed to provide an overview of the Business Analytics (BA) interface and navigation. A selection of key reports and dashboards from each group will be presented, along with report generation, saving a report view, scheduling and delivery of reports. The presentation will be a mixture of lecture and demonstrations.
Course Information
Course WEB-011: Business Analytics 2.0 Introduction Webinar
Tuition: $250 per person
Duration: 2 1/2 hours
Course description: This 2½ hour webinar is designed to provide an overview of the Business Analytics (BA) interface and navigation. A selection of key reports from each group will be presented, along with report generation, saving a report view, scheduling and delivery of reports. The presentation will be a mixture of lecture and demonstrations.
Objective
• Navigate the Concentrix Business Analytics reporting system
• Generate a report and save as a report view
• Explain key standard Dashboard, Business, Operations and Detailed reports
• Describe Chart and List filtering
• Create report schedules and jobs
Audience: This course is intended for personnel who are responsible for the generation and distribution of reports using the Concentrix Business Analytics product.
Prerequisites
• Basic Windows navigation skills.
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
WEB-016: Interaction Composer Natural Language Understanding Application Development
This three-day webinar is intended for programmers implementing Conversation Applications using Interaction Composer and Google Dialogflow for Natural Language Understanding (NLU). Students will create a conversational application for both voice and text, utilizing components unique to Conversation Applications. Students will integrate with the SMS provider Twilio. Students will debug their projects in voice, web chat, and SMS using their smartphone. The webinar presentation will be a mixture of lecture and demonstrations. Students are given programming assignments throughout the day which need to be completed on their systems before the next day’s session.
Course Information
Course WEB-016: Interaction Composer Natural Language Understanding Application Development
Tuition: $2,400 per person
Duration: 3 days – 7.5 hours
Course description: This three-day webinar is intended for programmers implementing Conversation Applications using Interaction Composer and Google Dialogflow for Natural Language Understanding (NLU). Students will create a conversational application for both voice and text, utilizing components unique to Conversation Applications. Students will integrate with the SMS provider Twilio. Students will debug their projects in voice, web chat, and SMS using their smartphone. The webinar presentation will be a mixture of lecture and demonstrations. Students are given programming assignments throughout the day which need to be completed on their systems before the next day’s session.
Objective
- Explain Entities and Intents as they relate to Natural Language Understanding (NLU).
- Create a simple NLU project which utilizes Google Dialogflow for the speech and textual recognition, Media Server for telephony, and Nuance Text to Speech.
- Integrate with Google Dialogflow and Twilio.
- Deploy and troubleshoot the application in Runtime on the Learning Centers Media Servers using a smartphone to test voice, web chat, and SMS
Audience: This fast-paced course is intended for application programmers responsible for developing and maintaining Natural Language Understanding (NLU) voice and text applications using Interaction Composer 4.x and Google Dialogflow.
Prerequisites
- Completion of the Interaction Composer Application Development course or 1 year Interaction Composer programming and debugging experience
- Smartphone for making test calls and a phone for listening to the course
- Google account
Schedule
No classes currently scheduled.
To schedule an on-request class, contact Christine Juhas at 972-454-8229 or email [emailprotected].
EL-004: Intelligent Voice Portal Messages
This E-Learning course will define the types of messages used in an Intelligent Voice Portal application. It includes a discussion on the different methods for defining application messages. The course will explain both a local default directory structure and a remote directory structure for pre-recorded messages. In addition, the course explains the VoiceXML compression format used for pre-recorded prompts. Finally, a brief discussion on moving IQTalk legacy messages to the Intelligent Voice Portal. This course includes interactive simulations on creating application messages in Interaction Composer, importing a message.csv file, and creating an audio project.
Course Information
Course EL-004 – Intelligent Voice Portal Messages
Tuition: $200 per person
Duration: 50 – 60 minutes
Course description
This E-Learning course will define the types of messages used in an Intelligent Voice Portal application. It includes a discussion on the different methods for defining application messages. The course will explain both a local default directory structure and a remote directory structure for pre-recorded messages. In addition, the course explains the VoiceXML compression format used for pre-recorded prompts. Finally, a brief discussion on moving IQTalk legacy messages to the Intelligent Voice Portal. This course includes interactive simulations on creating application messages in Interaction Composer, importing a message.csv file, and creating an audio project.
Objectives
• Define the two types of messages: application and system
• Discuss Concentrix naming standards for IVP messages
• Discuss the IVP local default message directory structures
• Create a message using the ICS Message Property Configuration Editor
• Identify the compression format for Voicexml message files[/ultimate_exp_section]
